Refund policy

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can make it right.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including perishable goods, custom or personalized products, and personal care items. We do not accept returns on sale items or gift cards. Please reach out if you have questions about a specific item.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — 14-Day Cooling Off Period
If your order is being shipped into the European Union, you have the right to cancel or return within 14 days for any reason. Your item must be unused, with tags, and in its original packaging. Proof of purchase is required.

Refunds
Once we've received and inspected your return, we'll notify you of the approval status. If approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund. If more than 15 business days have passed since approval, please contact us at support@nanofleet.com.